Funky Flywheels Show – Your Ultimate Podcast for Scaling B2B Startups
Scaling a B2B startup from 1 million to 10 million in Annual Recurring Revenue (ARR) can be very similar to managing a band of rock stars. When Marketing, Sales, Customer Success, and Product teams work together seamlessly, accelerating growth becomes effortless. However, if they are out of sync, you will inevitably encounter significant challenges—sooner or later, it's guaranteed.
Join us on the Funky Flywheels Show, where Björn W. Schäfer, one of Europe’s foremost Go-to-Market (GTM) experts, passionately explores the pathways to sustainable and scalable growth. With his extensive experience advising over 150 B2B startups from Pre-Seed to Series B, Björn has played a pivotal role in shaping the success stories of determined SaaS founders throughout the DACH region and beyond. As the founder of Rowing8, a dedicated business angel, and the author of 𝗙𝘂𝗻𝗸𝘆 𝗙𝗹𝘆𝘄𝗵𝗲𝗲𝗹𝘀, he advocates for self-accelerating growth engines, moving away from the "too much, too fast" mindset.
Every week, Björn hosts insightful discussions with top tech founders, go-to-market experts, and early-stage investors. Together, they explore practical strategies for go-to-market execution, predictable revenue generation, and scaling startups. Listeners will gain access to useful insights, established frameworks, and valuable lessons from those who have skillfully navigated the transition beyond founder sales.
This podcast is designed for B2B SaaS founders, revenue leaders, and investors eager to discover practical growth strategies, optimise their go-to-market efforts, and improve customer retention.
P.S. If you search for the previous podcast title—𝗧𝗵𝗲 𝗦𝗮𝗮𝗦 𝗦𝘆𝗺𝗽𝗵𝗼𝗻𝘆, we have saved all episodes since day one. You will find them below.
Funky Flywheels Show – Your Ultimate Podcast for Scaling B2B Startups
Customer Success von 0 aufbauen: Das Playbook – CS-Teamaufbau bei WorkFlex - EP 125 🇩🇪 | Classics mit Cara Benecke
In dieser Classics-Episode der Funky Flywheels Show spricht Björn W. Schäfer mit Cara Benecke, Leiterin Customer Success bei WorkFlex, über den strukturierten Aufbau von Customer Success in frühen B2B-SaaS-Startups.
Was du lernst:
- Warum Cara erst 6 Monate Sales + CS parallel machte (und warum das der Schlüssel war)
- Der "Sales & CS Win Channel": Vermeidung klassischer GTM-Silos von Tag 1
- Hiring-Strategie: Junior vor Senior – warum und wann
- Onboarding-Automatisierung für verschiedene Kundensegmente
- Die Gretchenfrage: Wer macht Renewals vs. Expansion?
- Usage-Daten als wichtigster Leading-Indikator (wichtiger als NRR am Anfang)
- Warum finanzielle Referral-Incentives floppen
- Community-Building und Customer Advocacy ohne Budget
Ergebnisse in 2,5 Jahren: 3X mehr Kunden betreut, NPS über 60%, strukturierte Customer Journey von Onboarding bis Advocacy.
Erstveröffentlichung: 28. Oktober 2024 | Classics Edition
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Follow Björn on Linkedin: www.linkedin.com/in/bjoernwschaefer
Order his GTM bestselling book Funky Flywheels 🕺💃
His homepage: www.rowing8.com
💃🕺 Looking for beta testers: his brand new software: funkybont.com